Privacy Policy

1. Overview & Scope

This Privacy Policy describes how Businesses OS, operated by Novelty Web Solutions Ltd. (“we,” “our,” or “us”), collects, uses, stores, and protects information when you visit https://businessesos.com, use our CRM and 24/7 AI Voice & Chat Receptionist platform, or interact with our connected sovereign applications (including Service Dispatch OS, TicketFlows Field & Freight OS, and Caribbean Business Hub).

2. Information We Collect

• Account & Onboarding Information: Business name, contact person, email address, phone number, billing details, operating hours, and service catalogs submitted during registration or onboarding.
• CRM & Customer Interaction Data: Contact records, appointment schedules, call transcripts, voice recordings, and omnichannel messages processed on behalf of your business.
• Technical & Usage Telemetry: IP address, browser type, device identifiers, session cookies, and OneSignal web/mobile push notification tokens.

3. How We Use Your Information

We process data strictly to deliver, secure, and optimize your Businesses OS environment:

• To configure and operate your 24/7 AI Voice & Chat Receptionist and automated CRM pipelines.
• To dispatch real-time booking confirmations, push notifications, and review requests.
• To process subscription payments and AI micro-credit balances via Stripe.
• To maintain system security, audit trails, and Single Sign-On (SSO) across connected apps.

4. Data Sovereignty, Sharing & Sub-Processors

We do not sell your business data or your customers' personal information to third parties. Data is shared only with verified infrastructure sub-processors required to operate the platform (such as Cloudflare edge storage, Stripe payment processing, OneSignal push delivery, and telecommunications/AI voice providers) under strict confidentiality obligations.

5. Data Retention & Your Rights

You retain full ownership of your client lists, CRM records, and appointment histories. You may export your data or request account deletion at any time by contacting our privacy desk.